Cancellation Policy
We always try to be understanding if you have to change a booking due to circumstances beyond your control. However, we need to charge in most cases to protect the viability of the course for everyone else.
A £500 deposit is required on booking to secure a place on our Foundation Courses. Deposit refunds are not normally possible but we will always try to be sympathetic in exceptional circumstances. All refunds are at the discretion of Lorraine Bramwell Associates.
You must pay your invoice in full when a cancellation is two weeks or less prior to the start of the course. Failure to attend also has to be paid in full.
You may be able to send another person in your place at no extra charge if you are unable to attend. Your replacement must meet the course entry requirements. Please let us know if you need to do this. You may also change your booking to a later course. We may need to charge an admin fee of up to 25% of the invoice total to do this.
If you pay the course fee in instalments, your certificate will not be issued until the last instalment is received. Your certification will be cancelled if you do not pay your final instalment within 6 months of course completion. You will then need to attend further training with us or another recognised provider at your own cost.
If we need to cancel a course, we will refund your course fee or book you a place on the next available course, whichever you prefer.
(Non-payment of invoices beyond 30 days may result in interest being applied at the statutory rate of 8% plus the Bank of England base rate for business to business transactions.)